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Press
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Trumbull
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Northern
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Kudos |
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Kudos
Cortex Staff Make the Difference!
What really sets Cortex apart is our people—Cortex recruits and retains client-focused, flexible and pragmatic professionals. Cortex customers benefit from having access to the combined knowledge of over 100 years of experience and receiving service from Cortex staff with an average of over 10 years on the job. Our customers know our employees are just a phone call—or an email—away. While we take business seriously, we put people first.
In addition to the typical employee benefits, our KUDOS program takes rewarding our employees to another level. Cortex staff earn an extra day of vacation every time they collect three letters of praise from our customers. With an average of at least 1 KUDOS letter per month for the past three years, a few of our staff members have accrued several additional days off per year. Even our developers and management team, who are not on front line support, receive KUDOS from customers!
Here is what some of our customers have told us about our service:
"...our thanks to Emily for the wonderful job she did in helping our marketing representative with the setting up of SDD. She helped her in a very timely and efficient manner as well as doing a great job in teaching her what she needed to get this set up in some of our referring physicians' offices" July 2008, Sacramento, California
"...our recent upgrade to Gold 2008 went extremely well thank to the efforts of Emily Warren...it all went off without a hitch." July 2008, Sacramento, California
"...writing to express my appreciation for the help and patience Jennifer has had with me during my transition into the billing manager position. She has been wonderful in aswering all my questions...her response time is outstanding." June 2008, Wausau, Wisconsin
"Thanks Emily for your help in solving the attributes problem and calling me back so soon. You have been a great support...I'm not very computer literate..." May 2008, Sacramento, California
"We wish to commend your staff, Judith, Emily, Jennifer and Roberta, on the great job that they did with our recent upgrade" May 2008, Sacramento, California
"I wish to express appreciation for Emily's efforts in response to an email help request today…Emily responded promptly, identified the problem, emailed me, and in turn we initiated a conference call with the customer and resolved the issue quickly" April 2008, Winchester, Virginia
"Jennifer is very knowledgeable and always makes my job much easier" March 2008, Sierra Vista, Arizona
"Talk about great support! Yesterday, I found myself on the phone with Emily, Adam and Todd … I felt the three of you were poised to answer any Cortex question I had …And I can't leave out Alecia … she has been very patient and helpful" August 2007, Chico, California
